• Refund policy

Refund policy

Last updated: September 28, 2026

Most MeMate products are made to order, and many are personalized. Please review this policy before purchasing.

Change-of-mind returns

MeMate does not accept returns or exchanges for buyer’s remorse, a change of mind, ordering the wrong size or style, or customer-provided spelling, date, image, address, or personalization errors. These products are prepared specifically for the order and generally cannot be resold.

Damaged, defective, incorrect, or materially different items

Contact us within 30 days of delivery if an item arrives damaged, defective, incorrect, or materially different from what you ordered. Include:

  • Your order number and the email address used at checkout.
  • A clear description of the problem.
  • Clear photos of the full item, the affected area, the packaging, and the shipping label.

We will review the claim and, when approved, provide an appropriate replacement or refund. Do not send an item back unless MeMate support gives written return instructions. Most approved product-quality claims do not require a physical return. If MeMate requires a return for an approved damaged, defective, or incorrect item, we will provide instructions and cover the authorized return-shipping cost. MeMate does not charge a restocking fee for an approved claim.

Order changes and cancellations

Contact us within 6 hours of placing the order if you need a change or cancellation. We will try to help, but cannot guarantee changes or cancellations after production begins. See our Cancellation & Modification page.

Delivery problems

If tracking shows delivered but you cannot locate the parcel, first check the delivery area, household members, neighbors, and the carrier. Contact us promptly if the parcel remains missing. For damaged packaging or missing contents, keep the packaging and provide photos so we can investigate with the carrier.

Refund timing

Approved refunds are issued to the original payment method. After MeMate issues the refund, the payment provider or card issuer may require additional time to post the credit. Contact your provider if the refund does not appear within the timeframe shown in your account.

Contact us

Start a claim through our Contact Us page or email cs@memate.com. Support hours are Monday–Saturday, 9:00 AM–5:00 PM GMT+7.