Privacy policy
Last updated: September 28, 2026
This Privacy Policy explains how MeMate collects, uses, and shares personal information when you visit our website, place an order, contact us, or otherwise use our services.
Information we collect
Depending on how you use the store, we may collect contact and order information such as your name, email address, phone number, billing and shipping address, order details, personalization instructions, communications with support, and information about returns or refunds. We also collect device and usage information such as IP address, browser type, cookie identifiers, pages viewed, and interactions with the store.
Payments are processed by Shopify and the payment providers available at checkout. MeMate does not receive or store your full payment-card number.
How we use information
- To process, personalize, fulfill, deliver, and support your order.
- To communicate about orders, customer service, returns, refunds, and policy updates.
- To operate, secure, troubleshoot, and improve the store and customer experience.
- To detect fraud, abuse, and other security risks.
- To comply with legal, accounting, tax, and regulatory obligations.
- To provide marketing or advertising where permitted and subject to your available choices.
How we share information
We share personal information only as reasonably necessary to operate the business and provide the services you request. Recipients may include Shopify, payment processors, production and fulfillment partners, shipping carriers, customer-support providers, analytics and advertising providers, professional advisers, and government or law-enforcement authorities when required by law. These providers may process information under their own terms and privacy notices.
We may also disclose information in connection with a merger, financing, reorganization, sale of assets, or similar business transaction. We do not sell your full payment-card details.
Cookies and similar technologies
Shopify and our service providers use cookies and similar technologies to keep the store working, remember preferences, understand site usage, prevent fraud, and—where allowed—measure or personalize marketing. Browser and device controls may let you block or delete cookies, but some store features may not work correctly afterward. Where available, you can also use the Your Privacy Choices page.
Data retention and security
We retain information for as long as reasonably necessary to provide services, maintain business and tax records, resolve disputes, enforce agreements, and meet legal obligations. We and our providers use administrative, technical, and physical safeguards appropriate to the nature of the information. No method of transmission or storage is completely secure, so absolute security cannot be guaranteed.
International processing
MeMate and its providers may process information in countries other than the country where you live. Privacy laws in those locations may differ from those in your country. Where required, appropriate measures are used for international transfers.
Your choices and rights
Depending on where you live, you may have rights to request access, correction, deletion, restriction, or a copy of certain personal information, and to object to or opt out of certain uses. You may unsubscribe from marketing emails using the link in the message. To make a privacy request, contact us using the details below. We may need to verify your identity before completing a request.
Children
Our services are intended for customers who are legally able to make a purchase. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information, contact us so we can review the request.
Changes to this policy
We may update this policy to reflect changes to our practices, services, or legal obligations. The revised version will be posted on this page with an updated date.
Contact us
Email: cs@memate.com
Phone: +1 (989) 308-0088
United States: 3818 Crenshaw Blvd, Los Angeles, CA 90008
Viet Nam: 100 P. Dịch Vọng Hậu, Dịch Vọng Hậu, Cầu Giấy, Hà Nội 100000