FAQs

MeMate creates personalized gifts and home décor, including wreath sashes, signs, pillows, blankets, ornaments, and keepsakes. Available options are shown on each product page.

Select the available size, style, or product options, then enter the requested personalization exactly as you want it to appear. Review spelling, capitalization, dates, and numbers before adding the item to your cart.

Contact us within 6 hours of placing the order. We will try to help, but a change or cancellation cannot be guaranteed after production begins. See our Cancellation & Modification page.

The payment methods currently available for your device, currency, billing address, and delivery country are displayed at Shopify checkout. See our Payment Method page for more information.

Check the card details and billing address, confirm that sufficient funds are available, and ask your bank whether online or international purchases are enabled. You can also try another method displayed at checkout.

If a transaction description shows MeMate or Linkgo Inc and you do not recognize it, contact us through the contact form or email cs@memate.com. Include the charge date, amount, and possible order email address. Never send a full card number, security code, or password by email, and contact your bank promptly.

Check your spam or promotions folder and confirm that the email address entered at checkout is correct. If you still cannot find the message, contact us with your name, order date, and order amount.

Standard shipping is $9.99 for United States destinations and $19.99 for other supported countries. The final shipping charge and available destination are confirmed at checkout.

Most personalized products require 3–5 business days for production, followed by an estimated 7–15 business days in transit. Delays may occur during holidays, severe weather, customs processing, or carrier disruptions.

When tracking becomes available, we send it to the email address used at checkout. Carrier scans can take 2–5 business days to appear after a label is created.

Tracking may not update while a parcel moves between carrier facilities. If there has been no update for more than 10 business days, contact us so we can investigate.

No. Because products are made to order and many are personalized, MeMate does not accept change-of-mind or buyer-remorse returns. This does not affect help available for a damaged, defective, incorrect, or materially different item.

Contact us within 30 days of delivery with your order number and clear photos of the item, packaging, and shipping label. We will review the issue and provide the appropriate replacement or refund resolution. See our Return Policy.

Approved refunds are issued to the original payment method. After MeMate issues the refund, the payment provider or card issuer may require additional time to post the credit. Contact your provider if the refund does not appear within the timeframe shown in your account.

Use our Contact Us page, email cs@memate.com, or call +1 (989) 308-0088. Support hours are Monday–Saturday, 9:00 AM–5:00 PM GMT+7.