1. Where do we ship from?
We are a US-based company operating with several fulfillment centers around the world. We have warehouses in the U.S, UK, Australia, and Canada.
All orders are shipped from the warehouse closest to the shipping address as long as it has sufficient stock.
2. How long does delivery take?
Processing time for personalized items may take longer than normal, from 5 to 7 business days. After that, the estimated delivery is 5-8 business days for the United States, 7 – 12 business days for Australia and New Zealand, 10-17 business days for Canada, and 18-24 business days for other countries.
Please note that there are some unforeseen circumstances such as customs delays that we are unable to control on our end as well as delays in holiday seasons. Due to the Coronavirus COVID-19 outbreak, the shipment may take longer.
3. I need my order fast, do you guys provide expedited shipping?
Unfortunately, we do not offer expedited shipping. Meanwhile, our standard shipping time has been locally optimized, you can take a look here
4. I received an email from MeMate that asked me to correct my shipping address. What is that?
In some cases, you may have filled the incorrect information on the checkout form, usually, it’s the postal code. Our system will detect incorrect information and contact you to request a modification. Your order will be held until the shipping information is valid. If you have difficulties during this step, feel free to chat with us to get help.
5. Why are my items shipped separately?
If your order contains a variety of products, your items may be split up during the manufacturing process which leads to separate shipments. (Rest assured that you’re only charged one combined shipping fee for all the items in your order during checkout).
You will receive a shipping notification for each shipment in your order. If the second package does not arrive after a few next days, chat with us and you will be assisted right away.
6. Can I use multiple addresses on one order?
Unfortunately, each order will be shipped to 1 shipping address. If you want your items shipped to different addresses, kindly make separate orders.