1. What does the total price include?
2. Will I be charged with customs and taxes?
It depends on your shipping address because Tax and Customs fees are regulated by destination countries.
– Regarding Tax: prices displayed on our website have not yet included taxes, but you will be informed of the exact tax rate during your checkout before you complete the order.
Currently, European shipping addresses may have VAT tax added in the receipt during checkout. It has been regulated that all sales transactions of goods or services that are not part of the other levels will be applied to the standard VAT tax of 20%.
– Regarding Customs fee: This fee is only applied in certain countries. We cannot include it when you check out as it is managed and charged by the Customs at entry into your country. Your country’s Customs department will inform you if there is a charge.
3. Can I change my shipping address or design options after placing an order?
After this timeframe, if you wish to cancel or change your order details, please chat with us. A Customer Service representative will check and confirm if the order can still be canceled.
Please keep in mind that any cancellation after 6 hours upon approval of the order will no longer be allowed.