order management

Manage Order

1. What does the total price include?

Your total payment = product price + shipping fee + tax*
– The Discount code only applies to the product price, not the total price
– The shipping fee is calculated based on the shipping destination.
– Tax is only required in some countries, the detailed explanation can be found in the question below. Therefore, shipping fees and taxes will be added to the checkout page after you provide your shipping address.
 

2. Will I be charged with customs and taxes?

It depends on your shipping address because Tax and Customs fees are regulated by destination countries.

– Regarding Tax: prices displayed on our website have not yet included taxes, but you will be informed of the exact tax rate during your checkout before you complete the order.

Currently, European shipping addresses may have VAT tax added in the receipt during checkout. It has been regulated that all sales transactions of goods or services that are not part of the other levels will be applied to the standard VAT tax of 20%.

– Regarding Customs fee: This fee is only applied in certain countries. We cannot include it when you check out as it is managed and charged by the Customs at entry into your country. Your country’s Customs department will inform you if there is a charge.

3. Can I change my shipping address or design options after placing an order?

Yes, as long as the order is unprocessed, you can change the address or change your options (hair, color, quotes….). Within the first 2 hours, you can edit it yourself.
After that timeframe, you must contact us directly via live chat so we can check and assist further. Kindly check this article or chat with us.
 
4. How do I cancel my order?
You will have 2 hours after placing an order to cancel it yourself. Kindly check the order confirmation email, click “View my order” at the bottom and you will see the Cancel button there.

After this timeframe, if you wish to cancel or change your order details, please chat with us. A Customer Service representative will check and confirm if the order can still be canceled.

Please keep in mind that any cancellation after 6 hours upon approval of the order will no longer be allowed.