1. Not Happy with Your Order

If you are not happy with your purchase, please contact us via cs@memate.com. Our customer service team will review your request and send out further instructions.

2. Cancellation Policy:

We believe that we provide our customers with ample information to make an informed purchase.

Currently, orders are confirmed for printing 1 hour after they’re placed to ensure the fastest fulfillment. Therefore, customers will have 1 hour after checking out to hold the order for making adjustments or cancel the order.

If you have to cancel/hold the order, you can do it within 1 hour of placing the order. Please check your confirmation email for the instructions.

We do not accept the cancellation after 1 hour or once the order has been taken into the printing process.

3. Damaged or Low-Quality Items

If the product is defective or does not properly function as advertised, please kindly reach out to us via cs@memate.com,

To proceed with the returns & refund quickly and effectively, please include a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures should be taken on a flat surface, with the tag and error of the items clearly displayed. We’ll send you replacements as soon as we confirm the situation, no need to return the defective ones. We will use this information to help you with your order, and eliminate errors in the future.

Ideally, the items should be photographed on a flat surface, with the tag and error clearly displayed.

Caution: This warranty only covers manufacturing defects and does not cover:

  • Damage caused by accident
  • Improper care
  • Normal wear and tear
  • Break down of colors and materials due to sun exposure
  • Aftermarket modification

Note: Our policy may last 14 days from the arrival date. If 14 days have gone by since you received the item, unfortunately, we can’t offer you a full refund or replacement.

4. Did not receive your product

If you feel that the product you’ve purchased does not meet your expectations or you have difficulties with the delivery, you do have the option to request a refund.

Note:

  • Refunds can be submitted within 30 days after receiving your order for most items.
  • The refund will go back to your account in 5-10 business days, depending on your bank’s progress.

If your claim is approved, we can issue a refund or provide you with a replacement free of charge.

Refunds will be issued to the original form of payment. Depending on the form of payment, you will receive your refund within:

  • Paypal: 2 business day
  • Debit/Credit Card: You can see the refund as a credit approximately 5-10 business days later, depending upon the bank.

For any further information, please contact us at cs@memate.com